language

formality + politenesslanguagemaking requests

Direct vs Diplomatic: Using Softeners

In the last two lessons we’ve covered some specific expressions you can use to negotiate and reach agreement. Today we’ll look at some general guidelines for expressing opinions and making demands more diplomatically. In English, we use words and phrases that are known as “softeners” to make a direct expression more diplomatic. They’re called “softeners” because they make your demand or criticism softer, less harsh. Examples of softeners: seem(s) unfortunately possibly …

languagenegotiation

Language for negotiations (2)

In the last lesson we gave you useful expressions for stating your starting position in a negotiation, exploring the other party’s position, making offers and concessions, and checking understanding. In this lesson, you’ll learn expressions you can use to refuse or accept an offer, play for time, close the agreement, and follow up. Even if you don’t participate in formal negotiations, these expressions can be adapted to other situations in …

languagenegotiation

Language for Negotiations (1)

Negotiation is a key part of business. In fact, business wouldn’t exist without negotiation! Even if you never take part in formal negotiations, language for negotiating is useful any time you want to come to an agreement with someone about something. For example: a change in the scope of your team’s project, a salary increase, the terms of a new employment contract, permission to use funds for an untested idea, …

languagetelephone calls

Useful language for telephone calls

Making a telephone call can be intimidating because you can’t see the other person to get — or give — visual cues, such as facial expressions or body language. However, for business phone calls there are standard phrases that you can use for each stage in the call. Knowing the expressions below will help you to successfully complete phone calls, both for speaking and for understanding what the other person …

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3 STEPS TO SUCCESSFUL CROSS-CULTURAL BUSINESS NEGOTIATION

Get our free ebook with Business English + Cultural Self-Awareness that you can use in job interviews, salary negotiations, sales calls, business deals — every negotiation with someone from a different culture. 

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Thank you for contacting us! We will email you within 24 hours to arrange a time to talk about your needs and goals and how we could help you.

If you have not heard from us within 24 hours, please email us at contact@beccacademy.com. But first, please check your SPAM folder! (If you use Gmail, remember to check all the tabs: Updates, Promotions, Forums).

We look forward to serving you.