Mini-lessons

Direct vs Diplomatic: Using Softeners

In the last two lessons we’ve covered some specific expressions you can use to negotiate and reach agreement. Today we’ll look at some general guidelines for expressing opinions and making demands more diplomatically. In English, we use words and phrases that are known as “softeners” to make a direct expression more diplomatic. They’re called “softeners” because they make your demand or criticism softer, less harsh. Examples of softeners: seem(s) unfortunately possibly …

Mini-lessons

Cultural differences in dealing with conflict

In the last lesson we looked at one of the primary fundamental cultural differences: individual vs collective orientation, otherwise known as “me vs we”. Most people in the world live in cultures that are collectivist. They grow up in an extended family that can include parents, siblings, aunts and uncles, cousins, grandparents, household help, or other housemates. This “in” group is at the core of the person’s sense of belonging, …

Mini-lessons

Language for negotiations (2)

In the last lesson we gave you useful expressions for stating your starting position in a negotiation, exploring the other party’s position, making offers and concessions, and checking understanding. In this lesson, you’ll learn expressions you can use to refuse or accept an offer, play for time, close the agreement, and follow up. Even if you don’t participate in formal negotiations, these expressions can be adapted to other situations in …

Mini-lessons

Core value: “Me vs We” — an introduction

In the last lesson, we introduced the concept of core values. We also looked at why understanding your own core values is the first step in developing good intercultural competence — the ability to connect well and prevent or overcome misunderstandings with anyone from any culture. One of the most fundamental value differences is whether we are oriented more towards the success and well-being of the group or towards the …

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3 STEPS TO SUCCESSFUL CROSS-CULTURAL BUSINESS NEGOTIATION

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