Mini-lessons

Core value: “Me vs We” — an introduction

In the last lesson, we introduced the concept of core values. We also looked at why understanding your own core values is the first step in developing good intercultural competence — the ability to connect well and prevent or overcome misunderstandings with anyone from any culture. One of the most fundamental value differences is whether we are oriented more towards the success and well-being of the group or towards the …

Mini-lessons

Language for Negotiations (1)

Negotiation is a key part of business. In fact, business wouldn’t exist without negotiation! Even if you never take part in formal negotiations, language for negotiating is useful any time you want to come to an agreement with someone about something. For example: a change in the scope of your team’s project, a salary increase, the terms of a new employment contract, permission to use funds for an untested idea, …

Mini-lessons

Understanding core values

Understanding core values Last week we introduced 13 values that lie at the core of American culture, along with 13 contrasting values that lie at the core of some other cultures in the world. Now we will explain more about values and why the first step in intercultural competence is to identify and become familiar with your own core values. Values are the seeds of human behaviour Another way of …

Mini-lessons

Useful language for telephone calls

Making a telephone call can be intimidating because you can’t see the other person to get — or give — visual cues, such as facial expressions or body language. However, for business phone calls there are standard phrases that you can use for each stage in the call. Knowing the expressions below will help you to successfully complete phone calls, both for speaking and for understanding what the other person …

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3 STEPS TO SUCCESSFUL CROSS-CULTURAL BUSINESS NEGOTIATION

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