Making a telephone call can be intimidating because you can’t see the other person to get — or give — visual cues, such as facial expressions or body language. However, for business phone calls there are standard phrases that you can use for each stage in the call.
Knowing the expressions below will help you to successfully complete phone calls, both for speaking and for understanding what the other person is saying.
Answering the phone
Hello, Jane Mackay speaking. | Good morning / afternoon, BECC Academy.
This is / My name is Jane Mackay. | Jane Mackay speaking.
Reaching the right person / department
I’d like to speak to Geraldine Watts / the director of sales, please. | Could I have the sales department, please?
Stating your purpose
I’m calling about … | The reason I’m calling is …
Could we meet on Friday at ten? | How / What about sixth of March? | Is three-thirty convenient / OK?
I’m afraid I can’t come on Friday. My calendar is full that day.
I’m sorry, I can’t make it on Wednesday. I’ve got another commitment / something on that afternoon.
We’ve got an appointment for eleven o’clock, but I’m afraid something’s come up. Could we fix another time?
That’s fine / OK for me. | Sorry, I can’t make it then. | No problem.
Good. I’ll see you on the sixth, then. | Thank you. Goodbye. | That’s great, I’ll see you … | Right. / OK, then.