March 9, 2020

customsformality + politenessICCprotocol

Navigating Customs of Formality

Formality/informality and cultural self-awareness As you’ve probably experienced, it’s very easy to offend someone from another culture simply because you were unaware of a custom in their culture around politeness or formality. Or maybe you have been offended by someone from another culture because they were unaware of a custom around politeness or formality in your culture. In both cases, the error was an innocent one: you didn’t mean to …

communicationEnglishlanguagemaking requests

How to state demands (politely)

You make a demand when you want someone to do something urgent or extremely important. A direct demand can sound rude, so use the following structure to make your demands less direct and more polite. I would be grateful if you could/would   Examples Direct (rude) demand: Confirm that you will rectify this problem. Indirect (polite) demand: I would be grateful if you could/would confirm that you will rectify this problem.

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